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PRIVACY NOTICE

Transparency is important to us, so we want you to know the rights you have over your personal data – to opt-out of marketing, to ask us for a copy of your data, to object to our use of it, and, occasionally, to ask us to delete it.

The terms of this Notice apply to all users of the Clean Slate Cleaning Services Ltd. (cleanslate-ltd.co.uk) (referred to in this Notice as the “website”). If you do not agree with the terms of this Notice, you should immediately discontinue use of the website.

WHO DOES THIS NOTICE APPLY TO?

Us. We are Clean Slate Cleaning Services Ltd, (“we”, “us” or “our”)

You. The visitor of our website or customer of our services however first contact is made.

We are the party responsible (the ‘data controllers’) for holding your data in relation to any queries or requests for quotes you submit, any transactions you enter into with us and any newsletters and marketing you’ve signed up to receive from us. We are also responsible for the operation of the website.

If you have any questions about this Notice or how we use your data, please get in touch using the details shown in the Contact Details section on our website.

WHAT DATA DO WE COLLECT OR HOLD?

Personal data means any information which can be used to directly or indirectly identify you including by way of example, your name, address, phone number, e-mail address and any device ID (such as your IP address), either by itself or when linked with other personal data.

We may collect, use, store different kinds of personal data about you, as categorised below:

Identity Data includes title, first name, maiden name, last name, username or similar identifier.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, time zone setting and location.

Marketing and Communications Data includes your preferences in receiving marketing from us along with your communication preferences.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect personal data, as described below:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone (including our call centre), email or otherwise. This includes personal data you provide when you:

request a quote for products or services;

create an account on the website;

subscribe to our publications;

request marketing to be sent to you;

respond to a customer satisfaction survey or enter a competition or promotion; or

give us some feedback.


Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as banks, credit card providers and companies allowing the taking of credit card payments based both inside and outside the EU.

Identity and Contact Data from National Account customers (such as insurance companies), who ask us to provide products and services to their policyholders.

HOW YOUR PERSONAL DATA IS USED, AND THE LEGAL BASIS FOR DOING SO

We will only use your personal data when the law allows us to do so. Most commonly, your personal data will be used in the following circumstances:

By Us:

Responding to enquiries. If you contact us for any reason, the data provided will be used to respond to your query. We also want to learn from your feedback (including any responses you may give to our customer satisfaction surveys) so that we can keep getting better. We use the information for these legitimate business purposes, provided that we don’t do this in a way that infringes on your data protection rights.

From social media. If you interact with our Facebook page, Twitter page, Instagram, or other social media presence, the information you provide will be used to respond to questions or comments you leave.

For marketing. We use personal data to promote our products and services, and let you know about special offers. Your email address and other contact details will be collected when you sign up for newsletters, promotional events and using any forms on our website.

For legal and business reasons. Where the law requires it or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use personal data in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business. We also use personal data for safety and security, to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of any of our policies.


For all of the reasons above, it is important that the personal data we hold about you is accurate and current. Please therefore keep us informed if any of your personal data changes.

WHO IS YOUR INFORMATION SHARED WITH?

Between us internally. for customer services, in order for us to be able to respond to complaints and enquiries, and for marketing purposes (provided you have opted-in).

For example, if you correspond with us in relation to a quote or a contract for products or services or relating to any publications or marketing that we produce.

WILL YOUR INFORMATION BE SHARED ABROAD?

We respect the security of your personal data and treat it in accordance with the law. As such we have no reason to share outside of the UK. All data is stored internally.

HOW TO STOP RECEIVING NOTICES ABOUT FUTURE OFFERS

If you no longer want to receive marketing materials and details of offers, please let us know by using the details in the Contact Details section on our website. Please make sure that include your full name and address or email address.

WHAT OTHER RIGHTS DO YOU HAVE?

The General Data Protection Regulation accords you certain rights in relation to the personal data we hold about you, which we describe below. If you would like to exercise any of these rights against us, please direct your enquiry to head office by using our contact page on our website.

You have the right to ask for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you provide in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement or compelling interest). Where you have been asked to give your consent, you may withdraw consent at any time. If you ask to withdraw your consent to us processing your data, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority in England

We will retain your personal data only for as long as we (respectively) need it for our legitimate interests in accordance with applicable law. After such time, your information will either be deleted or anonymized or, if this is not possible (for example, because the information has been stored in backup archives), then it will be securely stored and isolated from any further use until deletion is possible.

Account information: We retain your account information (which may include Identity, Contact, Financial and Transaction Data) for as long as your account is active and a reasonable period thereafter in case you decide to re-activate it. We also retain some of your information to comply with our (respective) legal obligations or to resolve disputes, to enforce any contractual agreements, and to continue to develop and improve our products and services.

Marketing information: If you have elected to receive marketing emails from us and/or our franchisees, we will each retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest, such as when you last opened an email from us.

Technical Information: We do not use or retain information derived from cookies and other tracking technologies