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How do I pay for my domestic cleaning services?

For weekly cleaning most of our customers choose to pay a weekly standing order or bank transfer, this is our preferred method of payment

You can also pay by Credit/Debit Card; there is a Card Transaction fee of 3% for all transactions

If your cleaning is for a one off and your paying by BACS (Bank transfer) you will need to pay this at least 24 hours prior to the scheduled cleaning date.

When should I pay for my commercial cleaning services?

If you are a commercial customer then we will set you up on our systems with a customer account.

On the first day of your service we will raise your first invoice, this will be raised in advance for the month using the basic agreed services

Invoices will be raised on the first of every month thereafter using the same formula as above

Commercial customers normally pay by BACS. Other arrangements can be made by speaking with your contract manager

Are your cleaners DBS (CRB) checked?

Yes. All of our cleaners are fully vetted by us internally and are fully DBS (CRB) checked on the police database.

Can I change my cleaner if I am not happy?


All of our cleaners are vetted internally and are all very friendly. In the unlikely event that you are not happy just let us know and we will allocate a new one for you.

Do I have to give you keys?

Most of our customers provide us with a copy of their keys or agree to leave them in a specified secure location or with a neighbour.

Your key(s) are not identifiable to your property for safety and security purposes. Any reference to your property is held separately and securely.

Who has access to my keys?

Only your cleaner will have access to your keys.

Your cleaner will take responsibility of your key(s) at all times to ensure the safety of your property. They will also ensure your property is locked when they leave

Do I need to do anything prior to the cleaning taking place?

Spring Clean or Deep Clean:

We ask that shelves and cupboards are emptied where possible to allow us to concentrate all of our time on the cleaning of your property, meaning you get the best possible value for money.

End of Tenancy Clean:

For best results it is advised to have all furniture, belongings and nicknacks removed from the property. This gives us a blank canvas to work with, ensuring all cleaning is done effectively

Carpet Cleaning:

All furniture to be moved out from the rooms where carpets are to be cleaned. Our cleaners will not be able to move furniture unless previously agreed. If any furniture remains in the room we will be unable to clean the carpets behind and underneath.

Oven Cleaning:

No special requirements

Window Cleaning:

No special requirements

Do you provide your own products?

Yes. We can use our own cleaning products which have been tried and tested by Clean Slate and it's staff.

We have commercial hoovers, carpet cleaning machines and other trade tools to ensure a high quality service.

Some customers prefer that we use their products. We are happy to do this, however, we cannot guarantee a high quality service unless we use our own tried and tested products.

How can I cancel my scheduled cleaning service?

If you are a domestic customer you can cancel by contacting your contract manager or cleaner directly, preferably giving at least 7 days' notice but certainly no less than 2 days for domestic cleans. In the unlikely event that you need to cancel giving less than two days' notice you will incur a minimum fee of 50% of one normal service.

If you are a commercial customer it will depend on the contract type you have agreed to. Our standard terms and conditions can be found at the footer of our website.

What if something gets broken or damaged?

All staff are fully insured up to £1,000,000.

At the end of your scheduled clean we will ask you to tick off our sign off sheet. This confirms that all work is complete and that you are happy with our service. It gives you the opportunity to tell us how good or bad our service is and also gives you the chance to report any breakages at the time.

Any breakages will need to be reported to your contract manager within 24 hours. We will then look at the report and offer an insurance claim. For more information please look at our terms of service.